Ability to work directly with the insurance company, healthcare provider, and patients.Demonstrates a clear understanding of PIH Health mission and values.Non-Violent Crisis Intervention (NCI) Certification within 3 months of hire date is required. Graceful, empathetic and respectful customer service shall be maintained at all times. The Emergency Financial Representative will complete the comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative’s interaction with patients will only transpire after a medical screening exam has been performed. Emergency Financial Representative will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role, which is inclusive of the diverse financial programs offered at PIH Health. Emergency Financial Representative will focus on individual performance in registration and financial counseling, Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. The Emergency Financial Representative when appropriate assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility. The Emergency Financial Representative is responsible for up-front POS collections, along with financially securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt. The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage by determining eligibility, benefits and utilization requirements. Our leadership is dedicated to putting patients first-a cornerstone of our mission, vision and values-as we deliver top-quality healthcare.įrom our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley. In addition, we are committed to DEI and focusing on diversifying our workforce at every opportunity.We’re a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. We strive to provide an inclusive work environment that celebrates differences and appreciates patients and practitioners alike for the incredible value they bring to our communities. Unparalleled customer service and best-in-class patient care.Hiring the right therapists those with both academic and clinical excellence.Our success has several contributing factors: We also believe in measuring our progress with patients and physical therapists to evaluate and optimize results continually. Our ever-growing number of Certified Manual Therapists and board-certified Orthopedic Specialists lets us offer more treatment options to support a wide range of patients. We believe in the professional development of our people and invest in advanced educational opportunities so they can better meet the needs of patients. Our patient-centered approach to physical therapy leads to more positive outcomes for patients and physical therapists. This trust is crucial in allowing patients and physical therapists to work together to make the best use of our advanced certifications and refined techniques. Our physical therapists know that connecting with patients on a personal level helps to build trust. We built our business to provide exceptional patient care, empower our clinicians with the best possible education, and give back to our communities. Founded in 1995 with a single center in Ooltewah, Tennessee, BenchMark Physical Therapy quickly grew to deliver physical therapy services through an expanding network of hundreds of clinics nationwide. Part of the Upstream Rehabilitation family of clinical care, BenchMark Physical Therapy is a leading operator of outpatient physical therapy clinics in the United States.
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